Terms of Service
Last updated: August 2024
Please read these terms carefully before using our services. By engaging with Niyti Marketing, you agree to be bound by these terms.
1. About These Terms
These Terms of Service ("Terms") govern your use of Niyti Marketing's digital marketing services and website. These terms apply to all clients, website visitors, and users of our services.
Company Information
- Company: Niyti Marketing Limited
- Registration: England & Wales
- Address: 123 Business District, London, UK
- Contact: info@niytimarketing.com
2. Our Services
Digital Marketing Services Include:
- Social Media Marketing and Management
- Search Engine Optimization (SEO)
- Pay-Per-Click (PPC) Advertising
- Content Marketing and Strategy
- Email Marketing Campaigns
- Brand Promotion and Development
- Digital Analytics and Reporting
Service Scope: Detailed service specifications will be outlined in individual contracts or proposals.
3. Client Responsibilities
You agree to:
- Provide Accurate Information: Supply correct and up-to-date business information
- Timely Communication: Respond to requests and feedback within agreed timeframes
- Content Approval: Review and approve marketing materials before publication
- Legal Compliance: Ensure your business complies with all applicable laws
- Payment Terms: Make payments according to agreed schedules
- Access Provision: Provide necessary access to platforms and accounts
4. Payment Terms
Payment Methods
- Bank transfer (preferred)
- Credit/Debit cards
- PayPal
- Direct debit (for ongoing services)
Payment Schedule
- Setup fees: Due before commencement
- Monthly retainers: Due in advance
- Project fees: 50% upfront, 50% on completion
- Ad spend: Managed separately
Late Payments: Services may be suspended for payments overdue by 15+ days. Interest may be charged at 8% above Bank of England base rate.
5. Intellectual Property
Our Rights
- We retain rights to our methodologies, processes, and templates
- Our branding and marketing materials remain our property
- We may use anonymized case studies for marketing purposes
Your Rights
- You own all content you provide to us
- You receive usage rights to all created marketing materials
- Final campaign assets are transferred upon full payment
6. Confidentiality
Mutual Confidentiality
Both parties agree to maintain confidentiality of:
- Business strategies and proprietary information
- Financial information and performance data
- Customer lists and marketing insights
- Any information marked as confidential
Duration: This obligation continues for 3 years after service termination.
7. Service Level Commitments
| Service | Response Time | Delivery Timeframe |
|---|---|---|
| Email inquiries | 24 hours (business days) | N/A |
| Social media content | 48 hours for approval | According to content calendar |
| Monthly reports | N/A | By 5th of following month |
| Campaign setup | 48 hours | 5-10 business days |
8. Limitation of Liability
Important Limitations
- Marketing Results: We cannot guarantee specific marketing outcomes or ROI
- Third-Party Platforms: We are not liable for changes to social media platforms or algorithms
- Maximum Liability: Limited to the total fees paid in the 12 months preceding the claim
- Excluded Damages: We are not liable for indirect, consequential, or loss of profits
9. Termination
Termination by Either Party
- Notice Period: 30 days written notice for ongoing services
- Immediate Termination: For material breach of contract
- Final Invoice: Due within 30 days of termination
- Asset Transfer: Completed work delivered upon final payment
Post-Termination
- Return of confidential information
- Transfer of social media account access
- Final reporting and handover documentation
10. Dispute Resolution
Resolution Process
- Direct Discussion: Attempt to resolve through discussion
- Formal Complaint: Written complaint to senior management
- Mediation: Independent mediation if required
- Legal Action: Subject to English law and UK jurisdiction
11. Force Majeure
Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including:
- Natural disasters or extreme weather
- Government actions or regulations
- Internet outages or technical failures
- Pandemic or public health emergencies
12. Changes to Terms
Updates: We may update these terms to reflect changes in our services or legal requirements.
Notification: Significant changes will be communicated via email with 30 days notice.
Acceptance: Continued use of our services constitutes acceptance of updated terms.
13. Contact Information
Legal Inquiries
Email: legal@niytimarketing.com
Phone: +44 (0) 20 1234 5678
Address: 123 Business District, London, UK
General Questions
Email: info@niytimarketing.com